Customer Experience Tools For Your Business
ecommerce
Metrics help us track how well we perform in our primary customer service mission—achieving & maintaining high customer satisfaction.
Monitor all your feedback channels. These include social media and the valuable feedback you get when your customers decide to stop doing business with you.
Behind every spoken word is a treasure trove of actionable insight.
Transform calls into actionable insights that lower costs of employee turnover and increase revenue through cross-sales and collections.
Here’s the unfortunate truth: employees tend to feel overwhelmed with the sheer number of different systems—such as payroll, internal wikis, email, and so on—that they must navigate on a daily basis, and far too often their requests for assistance seem to disappear down a rabbit hole. Just like your external customers, employees want visibility and timely action on their requests.
Multiple channels are making are making it difficult to understand underlying behavior.
95% of feedback is free text and comes from a multitude of channels
Be alerted to positive or negative trends and unusual feedback data automatically identified by the platform
Employees are customer, too!
Happy customer=Happy bottomline
Turn Free Text Feedback to Actionable item
AI based Voice Sentimental Analysis
Grow Your
Business
Achieve Your
Goals
Text Turned To
Emotions
Harness The Essence
Of Voice
Call Monitoring @ EI ( Emotional Intelligence)
Machine Learning, emotional voice analytics and predictive modeling are converging to revolutionize how call centers enable their agents and interact with customers. Analyzing the voice recordings captured from each call, Call Centers will now enable agents to perform more effectively during the call, allowing agents to adjust communication style and gain emotional intelligence., and Management to predictive agent & customer behaviors and the associated outcomes.
customer experience matters
In today’s highly competitive call center industry it’s imperative to maximize the customer experience. Predictive voice analytics gives you the ability to use the value of the voice to optimize every conversation because every customer matters.
Only RankMiner & Custex automates predictive analytics so that you can spend more time building your business.
Lets Analyse
You’ve been gathering call data for years: hours of call recording, agent metrics, and more…
What we do is convert those RAW materials into Finished Goods. We take the output from all of your systems and we UNLOCK tremendous value for your enterprise.
Only RankMiner & Custex automates predictive analytics so that you can spend more time building your business.