Customer Experience Tools For Your Business

ecommerce

Metrics help us track how well we perform in our primary customer service mission—achieving & maintaining high customer satisfaction.
Monitor all your feedback channels. These include social media and the valuable feedback you get when your customers decide to stop doing business with you.​

Behind every spoken word is a treasure trove of actionable insight.

Transform calls into actionable insights that lower costs of employee turnover and increase revenue through cross-sales and collections.

Here’s the unfortunate truth: employees tend to feel overwhelmed with the sheer number of different systems—such as payroll, internal wikis, email, and so on—that they must navigate on a daily basis, and far too often their requests for assistance seem to disappear down a rabbit hole. Just like your external customers, employees want visibility and timely action on their requests.

 

Multiple channels are making are making it difficult to understand underlying behavior.

95% of feedback is free text and comes from a multitude of channels

Be alerted to positive or negative trends and unusual feedback data automatically identified by the platform

Employees are customer, too!
Happy customer=Happy bottomline
Turn Free Text Feedback to Actionable item
AI based Voice Sentimental Analysis

Grow Your

Business

Achieve Your

Goals

Text Turned To

Emotions

Harness The Essence
Of Voice
Call Monitoring @ EI ( Emotional Intelligence)
customer experience matters
Lets Analyse

Mumbai, Maharashtra, India

Tel. 02279614293

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