Being Digital Native
"How fast-growing digital natives can innovate and scale"
Among Digital Natives, the best support teams manage enormous ticket volumes at scale. Because of their extremely demanding customer bases, they see slightly lower CSAT than their peers while handling more than five times
the ticket volume.
Power Of Omnichannel
If you have yet to adopt an omnichannel customer support strategy, it’s time to stop procrastinating. At the risk of sounding dramatic, it’s hard to overstate the perils of being an omnichannel laggard. It’s of course never good for business when a customer walks away from a transaction less than thrilled.